Cookies Policy | Heapsowins Casino

1. What are cookies?

Cookies are small text files that a website may place on your computer, mobile phone, tablet or another internet-connected device. They allow a website to recognise a device or browser and remember certain information about a visit. Cookies are commonly used across the internet to help websites operate, improve performance and provide a more consistent experience.

Some cookies are placed directly by Heapsowins Casino. Other cookies may be placed by service providers or third parties that support website functionality, security, analytics, advertising or other services. These third parties may process information collected through cookies in accordance with their own privacy notices and applicable requirements.

A cookie may be a session cookie or a persistent cookie. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The length of time a cookie remains active can vary depending on its purpose and settings.

Cookies do not usually contain information that directly identifies you by name. However, cookie identifiers and related information may be linked with information connected to your account, device or use of the website. Where this occurs, the information may be treated as personal information under applicable privacy law.

Similar technologies

We may also use technologies that perform a similar function to cookies. These may include pixels, tags, scripts, local storage and device or browser identifiers. For simplicity, this policy refers to these technologies collectively as cookies unless a distinction is needed.

2. How cookies may be used

Cookies may help Heapsowins Casino deliver, protect and improve the website. The exact cookies used may change over time as the website, its features and supporting services develop. Depending on their purpose, cookies may be used to:

Enable essential website functions, including navigation, account access and secure sessions.
Remember choices you make, such as language, region, display or other preferences.
Help maintain the security and integrity of the website and detect unusual or potentially harmful activity.
Recognise a returning browser or device and provide a more consistent experience.
Understand how visitors use the website, including which pages or features are visited and whether links function as expected.
Measure website performance, identify technical issues and support testing or improvements.
Help us understand the effectiveness of communications, campaigns or promotional activity where permitted.
Support responsible gambling information, account controls and other player-protection features.
Assist with compliance, fraud prevention, age and identity checks, and the operation of online gambling services where relevant.
Remember whether you have seen or responded to a cookie notice or preference request.

Essential cookies

Essential cookies are needed for core website operations. They may support secure login areas, account sessions, transaction-related functions, navigation, security controls and requests made through the website. If these cookies are disabled, some services or parts of the website may not operate correctly. These cookies are generally used because they are necessary to provide a service you have requested or to support the secure operation of the website.

Preference and functionality cookies

Preference and functionality cookies may remember information that makes the website easier to use. For example, they may retain selected settings or help the website present content in a suitable way. Disabling these cookies may mean that preferences are not saved and you may need to make the same selections each time you visit.

Analytics and performance cookies

Analytics and performance cookies may provide information about how visitors interact with the website. This can include general information about pages viewed, time spent on a page, browser type, device type, approximate location, referring pages and technical errors. This information is generally used in aggregated or combined form to understand performance and improve the website. Where analytics services are used, their handling of information may also be subject to their own terms and privacy documentation.

3. Your cookie choices and browser controls

Where required, we may ask for your consent before using non-essential cookies. You can make choices through the cookie settings or consent tools made available on the website. Your choices may apply to the browser or device used when making them, and you may need to update them if you use another browser or device.

You can also control cookies through your browser settings. Most browsers allow you to view, block, delete or restrict cookies. Browser controls differ between providers, so you should refer to the help or settings information for your browser or device. You may be able to set your browser to notify you before a cookie is stored or to reject certain types of cookies automatically.

Open the settings or preferences menu in your browser.
Find the privacy, security or cookie controls.
Review the available options for accepting, blocking, deleting or restricting cookies.
Apply the settings you prefer and return to the website if you need to update your consent choices.

Blocking or deleting cookies may affect website functionality. Essential features, account access, security processes or other services may not work as intended if required cookies are disabled. Your selections may also be lost if you delete all cookies from your browser. Some devices provide additional privacy controls, such as limits on tracking or advertising identifiers.

We may use reasonable technical methods to remember your cookie preferences. However, no online preference tool can guarantee that every technology used by every third party will respond in exactly the same way. You should review the relevant third-party information where a service places or accesses its own cookies.

4. Privacy, changes and further information

Information collected through cookies may be handled in accordance with our Privacy Policy. Our Privacy Policy explains more about the types of personal information that may be collected, the purposes for which it may be used, how it may be disclosed, how it may be protected, and the choices and rights that may be available to you under applicable Australian privacy law.

We may use service providers to host, secure, analyse or support the website. Depending on the service, information associated with cookies may be processed by a provider in Australia or another jurisdiction. Any handling of information is subject to applicable requirements and the arrangements in place with relevant providers. We do not use this policy to promise that all information will remain in one particular country.

Cookies may be used in connection with gambling activity, account security, fraud prevention, regulatory obligations and responsible gambling measures. The use of a cookie does not change any account terms, verification requirements, wagering conditions, player-protection tools or other rules that apply to the website. You should always use the responsible gambling tools and information available through the website.

This policy may be updated from time to time to reflect changes in technology, website features, service providers, legal requirements or our information-handling practices. When changes are made, the updated version will be published on this page with a revised date or other notice where appropriate. You should review this page periodically so you remain aware of how cookies may be used.

Questions about this policy

If you have a question about cookies, privacy or the choices available to you, please use the contact or support options provided on the Heapsowins Casino website. For security reasons, do not include passwords, payment details or other sensitive account information in a general enquiry unless you are asked to provide it through a secure channel.

By continuing to use the website, you acknowledge that cookies and similar technologies may be used as described in this policy, subject to any consent choices or browser controls available to you. Where consent is required, your use of non-essential cookies will be managed through the relevant consent mechanism.